FAQ

Question 1

What is Actimel?

Accepted Answer

Actimel is a delicious Yogurt Drink, available in 12 varieties. It contains ingredients like tasty yogurt with billions of L.casei live cultures, calcium, Vitamins B6 and D.

Question 2

What is Actimel?

Accepted Answer

Actimel is a delicious Yogurt Drink, available in 12 varieties. It contains ingredients like tasty yogurt with billions of L.casei live cultures, calcium, Vitamins B6 and D.

Question 3

What does Actimel mean?

Accepted Answer

The word Actimel is derived from the Flemish “Active melk” which means literally Active Milk.

Question 4

What is yogurt?

Accepted Answer

Yogurt is a dairy product produced from the fermentation of milk and characterised by the use of specific starter cultures. The basic cultures used in the manufacture of yogurt are Streptococcus thermophilus and Lactobacillus bulgaricus. Alternate culture yogurt may use the cultures of Streptococcus thermophilus and any Lactobacillus species.

Question 5

Are Danone dairy products suitable for people with milk allergies or lactose intolerance?

Accepted Answer

Danone Dairy products contain lactose originating from the milk they are made with. However, if you are lactose intolerant, you may still be able to eat our dairy products, but you should first consult with your GP to make sure.

Question 6

What are the benefits of consuming the nutrients contained in Actimel?

Accepted Answer

Actimel contains vitamins B6 and D which support the normal function of the immune system. Actimel also remains a source of calcium, which helps maintain normal teeth and bones. Actimel can be enjoyed daily as part of a healthy balanced diet and lifestyle.

Question 7

On the packaging it says L. casei cultures- can you tell me what this is?

Accepted Answer

Every bottle of Actimel contains a unique combination of live cultures, including the exclusive L Casei Danone® strain. L. casei Danone® is the trademark name for our exclusive bacteria Lactobacillus casei CNCM I-1518 (also called Lactobacillus casei DN 114 001).

Question 8

Is L. Casei Danone® exclusive?

Accepted Answer

es this strain has been selected by Danone’s international research centre and is exclusive to Danone.

Question 9

How many flavours does Actimel have?

Accepted Answer

Actimel currently has 12 different flavours – including nine low fat flavours and three fat free. Please visit the flavours and nutritional information section for more information.

Question 10

Can I recycle the Actimel packaging?

Accepted Answer

Yes, you can recycle the bottle and cardboard. Unfortunately the foil lid isn’t recyclable yet. To find out more about recycling in your local area, visit recyclenow.com.

Question 11

What are the nutritional values, including calories and sugar in each Actimel bottle?

Accepted Answer

To find the full nutrition information for your favourite Actimel product within the range please go to the Our Products section.

Question 12

I have a suggestion for a new flavour. What should I do?

Accepted Answer

We would really like to hear about your ideas. We suggest you share it on Facebook or Twitter and engage other users in the discussion.

Question 13

Are Danone dairy products suitable for Diabetics?

Accepted Answer

Diabetes is a complex condition. ‘the national charity Diabetes UK says that, ‘Although the food choices you make and your eating habits are important in helping you manage your diabetes, you should be able to continue enjoying a wide variety of foods as part of healthy eating.’ we suggest you see your GP or dietitian if you have any concerns.

Question 14

Is there any nut allergy advice on Danone products?

Accepted Answer

All of our packs are clearly marked in case they may contain allergens. Actimel is suitable for those with nut allergies.

Question 15

What does RI mean?

Accepted Answer

RI stands for Reference Intake. RIs provide on-pack guidelines to help put nutrition information into the context of an overall healthy balanced diet, by showing how much of your RIs a serving of the food provides.

Question 16

Your nutrition information does not give GDAs anymore – why?

Accepted Answer

A new labelling regulation now applies in Europe, including in the UK. This new regulation has replaced GDAs (Guideline Daily Amounts) with Reference Intakes (RIs). Our nutrition information give the Reference Intakes provided by a serving, in icons that are very similar in design to the previous GDA icons.

Question 17

What is the difference between GDA and RI?

Accepted Answer

GDA stands for Guideline Daily Amount and RI for Reference Intake. They are a guide to the amount of energy, fat, saturates, sugar and salt an average adult should aim to have no more than in any one day. Although everybody is different, you should aim to meet the RI for energy and treat the RIs for fat, saturates, sugar and salt as the maximum intake you should have in one day. Reference intake (RI) is the new name introduced by a new labelling regulation so it will progressively replace GDA on food labels. Most of the values are kept unchanged between GDAs and RIs, except for Protein (from 45 to 50g) and Carbohydrate (from 230 to 260g).

Question 18

Why are some ingredients (including “milk”) now written in a different colour in the list of ingredients?

Accepted Answer

This is because they are identified as major allergens under the new labelling regulation. The new regulation requires these allergens to be emphasised in the list of ingredients directly. Danone has chosen to emphasise allergens by bolding and using a different colour, so that allergic consumers can spot them easily on the new labels.

Question 19

Why does your nutritional table mention salt now, when it was mentioning sodium before?

Accepted Answer

A new labelling regulation requires the nutritional table to mention the salt content, and no longer the sodium content, in order to make it more understandable for consumers who are likely to be more familiar with salt than with sodium. We do not add salt in our Actimel recipes. Therefore as foreseen by the regulation the labelled salt value is a “salt equivalent” value calculated from the naturally occurring sodium content.

Question 20

Why is there no % RI value given for Fibre in your nutritional table?

Accepted Answer

This is because the new labelling regulation does not provide for a daily reference intake for fibre, therefore it is no longer possible to calculate a % of contribution for fibre.

Question 21

What is meant by a healthy balanced diet and lifestyle?

Accepted Answer

A healthy balanced diet and lifestyle is where you eat a diet that includes all the main food groups and nutrients you need to live well, and do plenty of exercise. You can get more info and loads of good advice on how to have a healthy balanced diet and lifestyle at https://www.gov.uk/government/publications/the-eatwell-guide

Question 22

Is Actimel suitable for children?

Accepted Answer

Actimel is suitable for everyone in the family from age 3 upwards.

Question 23

Why is Actimel not suitable for children under the age of 3?

Accepted Answer

Weaning infants and young children under three years old have specific nutritional requirements which Actimel has not been formulated to meet.

Question 24

Who can drink Actimel?

Accepted Answer

Actimel is suitable for everyone in the family from age 3 upwards. Actimel should form part of a healthy balanced diet and lifestyle. For any specific concerns, we recommend you consult your GP or dietitian.

Question 25

Can you drink too much Actimel?

Accepted Answer

We recommend you take note of how a bottle of Actimel contributes to your Guideline Daily Amounts (GDAs) which are outlined on our packaging and ensure you enjoy Actimel as part of a healthy, balanced diet and lifestyle.

Question 26

Is Actimel suitable for diabetics?

Accepted Answer

Diabetes is a complex condition. ‘the national charity Diabetes UK says that, ‘Although the food choices you make and your eating habits are important in helping you manage your diabetes, you should be able to continue enjoying a wide variety of foods as part of healthy eating.’ we suggest you see your GP or dietitian if you have any concerns.

Question 27

Is Actimel suitable for vegetarians?

Accepted Answer

Yes, Actimel products are suitable for vegetarians.

Question 28

Is Actimel gluten free?

Accepted Answer

Yes, all Actimel products sold in the UK are gluten free.

Question 29

Is Actimel suitable for pregnant women?

Accepted Answer

Yes, Actimel is intended for the general healthy population, including pregnant and lactating women. We recommend that you talk to your GP or dietitian if you have any concerns about consuming Actimel.

Question 30

When is the best time to drink Actimel during the day?

Accepted Answer

It can be consumed at any time of day – why not try integrating as part of your breakfast?

Question 31

How should I store Actimel?

Accepted Answer

Actimel should be stored in the refrigerator below +6°C for no longer than the use by date marked on the product. As with all chilled food products, we recommend that Actimel is transferred to your fridge as soon as you arrive home from shopping.

Question 32

Is it possible to freeze Actimel?

Accepted Answer

Actimel is not intended to be frozen and we cannot guarantee the quality of the product if it has been frozen.

Question 33

How should Actimel be consumed?

Accepted Answer

Most people drink Actimel, but why not try something new like pouring it on cereal or as part of a smoothie?

Question 34

With which frequency should Actimel be consumed?

Accepted Answer

Actimel can be consumed every day as part of a healthy balanced diet and lifestyle.

Question 35

What does Actimel taste like?

Accepted Answer

It depends on the flavour! It’s a delicious yogurt drink and it is available in 12 different flavours, so there is sure to be a favourite for everyone. For more information on Actimel flavours go to Actimel Flavours and Nutritional information.

Question 36

Why don’t you have Actimel in a bigger bottle?

Accepted Answer

Actimel does not exist in a bigger bottle as our consumer research has not until now identified a need for a new format. We do not exclude the possibility to launch it if the market situation changes.

Question 37

Can I drink Actimel past its use by date?

Accepted Answer

To enjoy it at its best, you shouldn’t drink it past its use by date.

Question 38

Can I put Actimel in a lunchbox?

Accepted Answer

Of course – just make sure it’s kept in a cool bag with an ice pack to make sure the temperature is kept below 6°C.

Where to Buy